{"xsrfToken":"db1c204958ace79a4e226b37999ea5ca85b1bf7c_lout","branding":{"id":"7","key":"saas","name":"Gruntify Support","portalBaseUrl":"/servicedesk/customer/portal/7"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8dcfc614-203f-4251-8684-b33500755413/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNDg1ZDMwMS0yMGIwLTRmOTQtOWY4Mi1lNzE3NmRhODAwMmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhkY2ZjNjE0LTIwM2YtNDI1MS04Njg0LWIzMzUwMDc1NTQxMyI6WyJyZWFkIl19LCJleHAiOjE3MzEwODU4OTMsIm5iZiI6MTczMTA4NTI5M30.DAb6EX86uLkEOHfRSrYgSw5E7dHRUY_a4XdFzgXzmRQ&client=c485d301-20b0-4f94-9f82-e7176da8002b&mode=fit","logoId":"8dcfc614-203f-4251-8684-b33500755413","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Gruntify Help Center","sharedPortalName":"Help Center | Gruntify","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Gruntify Help Center","sharedPortalName":"Help Center | Gruntify","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"7","key":"saas","projectId":10006,"serviceDeskId":7,"name":"Gruntify Support","description":"<p>Welcome! You can raise a Gruntify Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","onlyPortal":true,"reqTypes":[{"id":"52","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://gruntify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[8],"key":""},{"id":"47","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://gruntify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[8],"key":""},{"id":"49","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://gruntify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[8],"key":""},{"id":"53","name":"Personal data and GDPR","descriptionHtml":"<p>You can select this option to raise a request to update, remove or stop processing your personal data or withdraw the consent.</p>\n<p>GDPR Erasure requests are now self service! Go to the Profile page of your Gruntify account to erase your account and associated personal data.</p>","callToAction":"Personal data and GDPR","introHtml":"<p>Request personal data rectification, removal and consent withdrawal</p>","icon":10550,"iconUrl":"https://gruntify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[8],"key":""},{"id":"48","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://gruntify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[8],"key":""},{"id":"51","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://gruntify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[8],"key":""},{"id":"46","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://gruntify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[8],"key":""},{"id":"50","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://gruntify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"General"}],"orderMapping":{"8":[53,46,49,51,52,47,48]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9732f5ef-b161-353c-8b98-3a46b32c82d8","appLinkName":"System Confluence","appLinkUrl":"https://gruntify.atlassian.net/wiki","spaceKey":"GRUNTIFY","spaceName":"Gruntify","spaceUrl":"https://gruntify.atlassian.net/wiki/spaces/GRUNTIFY","isServer":false},"labels":[],"projectKey":"SAAS","serviceDeskId":7,"kbLinkDomainURLs":["https://gruntify.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SAAS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNDg1ZDMwMS0yMGIwLTRmOTQtOWY4Mi1lNzE3NmRhODAwMmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzEwODY0OTMsIm5iZiI6MTczMTA4NTI5M30.-I8imhjp1jkOnXPOcfz__pt2U9oxWbnkEirxNXAzE30","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"c485d301-20b0-4f94-9f82-e7176da8002b","tokenDurationInMins":20}},"reqCreate":{"id":47,"projectId":10006,"form":{"name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","intro":"<p>Choose this if you have questions about licensing or billing.</p>","instructions":"","icon":10536,"iconUrl":"https://gruntify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["2"],"values":[{"value":"1","label":"Critical","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/47","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/47","calendarParams":{"firstDay":0,"date":"2024-11-09T03:01:33+1000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9732f5ef-b161-353c-8b98-3a46b32c82d8","appLinkName":"System Confluence","appLinkUrl":"https://gruntify.atlassian.net/wiki","spaceKey":"GRUNTIFY","spaceName":"Gruntify","spaceUrl":"https://gruntify.atlassian.net/wiki/spaces/GRUNTIFY","isServer":false},"labels":[],"projectKey":"SAAS","serviceDeskId":7,"kbLinkDomainURLs":["https://gruntify.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNDg1ZDMwMS0yMGIwLTRmOTQtOWY4Mi1lNzE3NmRhODAwMmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzEwODY0OTMsIm5iZiI6MTczMTA4NTI5M30.-I8imhjp1jkOnXPOcfz__pt2U9oxWbnkEirxNXAzE30","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"c485d301-20b0-4f94-9f82-e7176da8002b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}