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Report, be updated on, and receive resolutions for bugs in our software
Ask questions and receive assistance directly from platform specialists (limits apply - see 6. Technician Support)
Suggest new features or general improvements for our consideration
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We do not offer SLA times for when fixes are released - see 5. Release of Fixes
“Business minutes/hours/days” refer to working days in Brisbane, Australia
We do not offer compensation for breached SLA times
If you have a contractual agreement with us, some of the above SLA times may be overridden in that agreementStatus colour Purple title Enterprise
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If you require assistance beyond the allocations listed above, see 2.1 Extended Customer Care Agreements.
7. Feature Requests
Feature requests provide you with a direct line to our product team so that you can share your ideas and help us improve Gruntify as a platform. All feature requests are assessed based on their alignment with our product vision and strategic goals, as well as their value to our other customers.
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