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Bug reports are raised by selecting ‘Report a Bug’ when you create a ticket. Here is what the process looks like for bug reports:
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Let's take a look at what each status means:
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Status | Definition | ||||||
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Waiting for Support | We have received your ticket and are currently reviewing it before we get back to you. | ||||||
Waiting for Customer | We have asked you a question, or to attempt a set of steps to help resolve the issue. We will progress the ticket once you get back to us. | ||||||
Triaged | We have replicated the bug and understand the underlying cause. The ticket will progress once the work item is assigned to a developer - in line with its priority. | ||||||
Assigned | A developer has been assigned to fix this bug. They will begin work on it once they have available bandwidth. | ||||||
In Progress | Our development and testing teams are currently working to fix this bug. The ticket will progress once the fix has passed all internal testing. | ||||||
Waiting for Release | The bug fix has been completed and is waiting for the next release cycle before it is made available. | ||||||
In UAT |
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Resolved | The bug fix has been released to a production environment. The ticket is now resolved. | ||||||
Closed | The bug ticket was closed before work was completed. This usually means one of the following:
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