Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

You may find yourself asking, what is the difference between users and seats

...

'Seats' basically correspond to 'users'. Seats determine how many users you can have registered in your workspace at one time. When you want to add additional users to your workspace you need to add additional seats to cover them.

When you remove a user the seat remains and you will continue getting charged for it. You can either remove the seat or you can reassign it to another user. Note: there is no pro-rata refund for the remaining billing month. 

If you remove a seat you can reinstate it within the current billing period without getting charged again for it. Otherwise if it’s removed and you enter the next billing period you will no longer get charged for it. 

For example:

You have a property management company and you usually have 5 staff members going out doing the maintenance. 2 of them job share and only work part of the week. 

Billing date is the 1st of the Month. You have 5 seats for your 5 maintenance staff, so each user has their own login and password (important for security!)

On the 14th of the month one staff member retires. You expect to take some time to find a replacement so on the 15th of the month you reduce it to 4 seats (no refund is given for the unused portion). 

Reinstating a seat part-way through the billing period will result in no extra charge.

Then on the 20th one of your old staff members from years ago rings up and asks if you have any work. Excited to have them back you go back up to 5 seats before the 1st of the next Month (no charge as it’s reinstating the removed seat within the billing period). The staff member gets a new account.

Adding a seat part-way through the billing period will result in a pro-rated charge.

 Over the next few months, the number of properties you manage increases as businesses in your city are impressed with the quick response from your staff and the level of detail in your invoices. You put on a new staff member, starting on the 16th of the month. 

The day before they start you add an extra seat, bringing it up to 6 seats. You are only charged 50% of the seat for the first month and then the full amount on the next billing date.

Canceling Your Subscription

If you no longer wish to use Gruntify, you may delete all of your workspaces. As you are billed per workspace, deleting the workspaces will automatically end the subscription.

To delete a workspace:

  1. Go to Settings at the bottom of the menu on the left.

  2. Then select Workspace

  3. Click on the Delete Workspace button. 

  4. Confirm that you want to delete the workspace by 

  • checking the box next to “I understand”

  • typing DELETE into the field, and finally

  • pressing the DELETE MY WORKSPACE button.

You will be logged out automatically from Gruntify after deleting the workspace. If you have other workspaces you can log in again and continue. Your account has not been cancelled, just the workspace.

Widget Connector
width560
urlhttps://player.vimeo.com/video/628763754
height315

Other FAQs

...

? Thats a valid question! The difference comes down to the context in which they refer.

What is a Seat?

A seat is a billing term that refers to the capacity of your current subscription. Think of it as the maximum number of users that can exist in your Workspace at any given time. Typically, the number of seats in your subscription will match the number of active and invited users in your Workspace. However, you can have more seats in your subscription than you do users.

Whenever you invite new users to your Workspace, an ‘Update Plan’ popup will appear if you don’t have enough seats in your subscription to add the new users. By increasing the number of seats, you agree to increase your monthly spend and pay a proration charge for the remainder of the current billing period.

The number of seats in your subscription is only ever decreased if you manually edit it in billing settings. As such, when deactivating or deleting users, you free up seats that can be used again to invite new users without having to update your subscription.

What is a User?

A user represents a person’s functional access to your Workspace. Having an active user profile in a Workspace is what allows you to view and contribute to the Workspace’s data. Like a game of musical chairs, every user needs a seat to be able to keep playing (or working, in this case 😉).

Every user has a Gruntify account, which is their log-in method (be it email/password, Microsoft, Google, or Apple account). A Gruntify account is a user in each Workspace it is a part of, meaning one person may represent multiple users across multiple Workspaces. Regardless of whether a person is in multiple Workspaces or just one, they will need a seat for every active user profile that they have.

A deactivated or deleted user profile in a Workspace does not consume a seat, even if the Gruntify account continues to have access to other Workspaces. However, an invited user does consume a seat, even if the invitee has not yet created a Gruntify account.

In Summary

The key difference between users and seats lies in their context: seats refer to the billing capacity of your subscription, determining how many users can be accommodated in your Workspace, while users are the individuals who have access to and interact with your Workspace. Each active or invited user needs a seat, but the number of seats can be adjusted based on your subscription needs. Deactivating or deleting users frees up seats, allowing you to invite new users without additional costs - unless you decide to manually decrease your seat count.

...

Related Content

Filter by label (Content by label)
showLabelsfalse
max5
maxCheckboxfalse
showSpacefalse
reversefalse
cqllabel in ( "faq" , "users" , "billing" )