Page Comparison

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In another example, you may be a Roadside Assistance worker. Staff in the office take calls from clients and create an Incident using the Admin Portal with the client details and the breakdown location. You see the Incident pop up on the map, and bring up the Incident for the location. Traveling to the location you may record a trip report. Once there, you do the work and update the Incident. Back in the office, the Team Leaders review the response you gave and accept the record.

20250129 VERSION UPDATE

In Gruntify’s latest update, Accepted or rejected inspection requests can now be Archived, making them permanently read-only for compliance or audit purposes. For instance, you might archive requests for properties that are no longer under management, ensuring records are preserved while decluttering active listings. By default, only users with the ‘Owner’ role can mark Requests as Archived, ensuring data integrity and security.

The video tutorial below will explain how to create a new request and how to edit an existing request in the Gruntify mobile app. 

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20211007 VERSION UPDATE

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Request Location

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There are a few options to keep in mind on the ‘Location’ tab when creating a new Request.

Gruntify Professional users will see a Pencil icon, which they can use to edit the location geolocation of a request.

Gruntify for Business users have the choice of Assets or Geolocations for Requests. the The Location screen in Requests now defaults to either Asset or Geolocation, depending on which one was selected in the formForm. Using the pencil icon the user can easily go into edit mode and select different assets or move the geolocation pin. The pencil triggers a menu which will also switch from Asset to Geolocation, or back the other way.

Filtering Requests

If you need to search for a particular request or filter the requests on the map to reduce the number you see, you can search on the following values. The video tutorial below explains the status values and gives an example of using the filters. Note: You can no longer use the distance filter. It will now default to showing you the requests close by initially, and paging will allow you to see ones further away.

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• Show: All or Me Only

• Status: Submitted, Accepted, Rejected, Draft, Pending, Review

• Priority: High, Low, Medium

• Forms & Form Data: Selected form(s) and/or values in fields

• Date Range: Last 7 Days up to no date range

• Advanced: Enter unique Request ID (aka Reference)

Release Identifier: 20220714

Read only Requests with out any image attached now display an empty state message.

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Archived Requests

In Gruntify, Owners can choose to ‘Archive' old Requests, making them permanently read-only for compliance or audit purposes. An important note about Archived Requests is that they are not visible in the mobile app to field users. Archived Requests can only be viewed from the Web app, as they are not designed to be referred to or updated like Requests in other statuses.

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