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If problems continue then check that you have the latest Gruntify app installed and watch for when the tracking stops (e.g. is it happening after 10 minutes, is it at a particular time or a particular place) and report these details along with type of mobile device you are working (e.g. iPhone X, Samsung Galaxy A20) and the iOS / Android version if possible.
Enabling and Configuration
To turn on User Tracking, a user with the Owner (or Primary Owner) role, should go to the Workspace Settings option and turn on Tracking. The cost per seat will be displayed on the screen before you enable tracking, to allow you to plan your increased costs. After the first payment, you will be billed monthly.
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If you do not need a high level of detail for your field worker's location, you can reduce how often the location is updated when workers are travelling (over 5km/h). In the Workspace settings, increase the number of seconds between updates.Users can turn off the tracking by going to Settings in their left hand menu and then selecting Location.