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Requests are at the heart of the Gruntify field app on your phone or other mobile devicedevices.

Requests are how you collect data in the field and submit it back to the office for further processing, and also how you can receive tasks from the the office to do further work. Requests  Requests can be created when you have network coverage and when you are offline. If offline, the request is stored locally and uploaded automatically when you reconnect to a network.

Requests are created from a form. Like a paper form you may have used in the past, the form will be divided up into sections and you would work through each section as you do your task. Different sorts of requests that you may enter will have their own forms and so are identified by the form name.

In your Mobile App, you may find that Requests are called Audit, Deal, Incident, Inspection, Report, Survey, Tender, or Update. They all work the same way, just the name is different. So whenever you see Request in the tutorial below, assume your own wording.

While Requests have a very simple workflow (seen below), exactly how they work depends on many configuration settings done by the team setting up your installation and forms. This tutorial will cover many of the options available, and your team leaders can let you know exactly how you will be using Gruntify.

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As an example, if you are a Property Inspector you may be given a printed list of properties. Over a week, you visit each property in turn, creating and submitting an Inspection. Back in the office, the Property Manager reviews the Inspections in the Administration Portal (also known as the Web-App) and accepts them as a valid inspection. However, if the property is not up to scratch they may tell the tenant to get the problems fixed and send you back to re-inspect. When you get there, you bring up your previous inspection and select edit. The previous Inspection is copied to a new Inspection, bringing across your previous selections and comments to make the reinspection quicker.

In another example, you may be a Roadside Assistance worker. Staff in the office take calls from clients and create an Incident using the Admin Portal with the client details and the breakdown location. You see the Incident pop up on the map, and bring up the Incident for the location. Traveling to the location you may record a trip report. Once there, you do the work and update the Incident. Back in the office, the Team Leaders review the response you gave and accept the record.

The video tutorial below will explain how to create a new request and how to edit an existing request in the Gruntify mobile app. This includes how to use the measurement tool to measure a path or an area on the map. 

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