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titleProfessional
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titleBusiness

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Multi-factor authentication (MFA) is a security process that requires more than one method of verification to confirm the identity of someone trying to access a system. It’s like having a second lock on your door; even if someone has the key to the first lock, they still need the right combination for the second one to get in.

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We don’t support MFA for SSO accounts at this time. If you wish to apply this additional layer of security to those users as well, we recommend that you check with your third-party identity provider. Most providers (including Microsoft Active Directory/Entra and Google Workspace) allow you to enable mandatory MFA for their platforms in their own administration portals.

Regarding OData

If you use the OData reporting service for connecting Gruntify to PowerBI or Excel, you will likely have an email and password account dedicated for that purpose. You should note that if you enable MFA, the OData connection will break for that user as there is no way to complete the MFA challenge via the Reporting service.

For this reason, if you require that a single email and password account be excluded from your workspace MFA requirements, please raise a support ticket in our Service Portal and let us know the email address of that user account. Once you have enabled MFA at the Workspace level, we will be able to individually exclude that account from MFA on our end.

If you have any questions or concerns about this process, don’t hesitate to ask our friendly support team.

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