Requests and Jobs are at the heart of the Gruntify field app on your phone or other mobile devices. Requests are single form-based tasks that require only one staff member. Jobs typically require a team to work on the task and take longer.
Jobs are made up of the following parts:
Basic Job Details: These are the same for all jobs - covering when the job should be done, how long it is expected to take, which team is to do the job, any customer description or reference details. This information is recorded against the job in the office and you can view it in the mobile app.
Pre Work Form: Customised form, capturing any data needed before you do the work.
Post Work Form: Customised form, capturing any data needed after you do the work.
The Pre Work and Post Work online forms are just like a paper form you may have used in the past. The form will be divided up into sections and you would work through each section answering the questions.
For example, your team may be sent out to repair a leaking pipe. When you reach the worksite, your team checks in and fills in the Pre Work form to cover OH&S procedures and the initial assessment of the problem. The team then works to fix the leak, checking in and out if you need to take a break or go home at the end of the day. Once the work is done, the Post Work form is filled in and the job is completed. Your team can then move onto the next task.
Job allocation is done on the basis of the team’s accreditations (qualifications), equipment, and geographical location as appropriate.
The video tutorial below will explain how to find a job assigned to your team and how to process the job through to completion in the Gruntify mobile app. If you are having trouble filling in the forms, go back and look at the Requests tutorial as that has more help with the form sections.
No Offline Mode: Unlike Requests, you must be online to update a job. The complexity of a job requires a lot more access to the cloud than a Request needs. So, if you are going somewhere with bad network access, make sure you have looked up and updated any information needed before you lose network coverage.
If you need to search for a particular job or filter the jobs on the map to reduce the number you see, you can search on the following values. The video tutorial below explains the status values and gives an example of using the filters.
Job Template: Job Type
Status: Draft, Unassigned, Queued, Assigned, In Progress, On Hold, Completed, Cancelled
Resource: Teams who may be allocated to the Job
Priority: High, Low, Medium
Form Data: Selected values from fields in the Job’s forms
Job ID: Unique Job ID