Professional Business Enterprise

Effects of Account Deletion

• Account deletion is permanent and you cannot reactivate a deleted account.

• If you belong to multiple workspaces, then you will be removed from all the workspace user lists and your user data deleted.

• Data collected by you would still be available in the system but it cannot be filtered by your name.

• If you are re-invited to the system, old data will not able to be filtered by your name and it will only display the data that you add after the re-invitation as you are a new user.

• You may use the same email to create a new account and log into the system if re-invited to a workspace.

How to Delete Your Account

You are unable to delete your account if you are the Primary Owner of a Workspace. To delete your account, you must first assign another user as Primary Owner.

1. Log into your mobile app using the account you wish to delete.

If you would like to delete an account you do not have access to, please submit a support request.

2. Go to the Profile page by selecting your profile icon or name from the sidebar after logging in.

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3. Press the Delete Account option.

You will see this warning alerting you to the irreversible effects of this process.

4. If you accept, press continue.

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If you have any issues, please submit a support request and we will be happy to help.

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