Media Files and Annotations in Gruntify Mobile
- Support Specialist 1 (Unlicensed)
- Customer Care
- Support Specialist 3
Business Professional
A picture is worth a thousand words so the Gruntify app makes use of the features of your phone or other mobile device to record photos, videos, and sound, also known as audio recordings. It also allows you to draw sketches and to annotate photos.
Pictures or Photos can be taken from your device’s camera or uploaded from your image gallery.
Videos can be taken from your device’s camera or uploaded from your gallery as well.
Audio recordings can recorded when in the media gallery as a voice memo or audio attachment.
Annotations can be drawn or written in the media gallery to add context to images.
For more technical information on the file formats that are able to be attached, you may like to view Media Format Support.
The below video is a long-form explanation as to how you can attach and annotate media when using forms.
Video Recording Upload Time
The videos recorded on Gruntify app are compressed before uploading which decreases the upload time and makes it easy for the field workers. Following are the stats based on video length:
Component | Video size after compression | Video duration | Upload time | Internet Speed |
|---|---|---|---|---|
iOS | 1.05 MB | 10 sec | 8 sec | 20 Mbps |
iOS | 2.96 MB | 30 sec | 30 sec | 20 Mbps |
iOS | 5.62 MB | 60 sec | 29 sec | 20 Mbps |
Android | 7.65 MB | 10 sec | 20 sec | 20 Mbps |
Android | 22 MB | 30 sec | 32 sec | 20 Mbps |
Android | 37 MBG | 60 sec | 58 sec | 20 Mbps |
Troubleshooting
My media screen/photo field in a form does not support all the media options shown in the video.
All requests and jobs are backed by forms that are designed by your office staff. When the form is designed, they can define which media types will be supported. Talk to your supervisor about which options are available to you if the ones you have are not enough. The form may need to be modified by the office staff.
I cannot access my Photo Gallery on my iPad/iPhone but I can on either iPads/iPhones
Firstly, check that the form you are using supports the Photo Gallery (see previous entry)
If you can see a Gallery option for the same Request/Job type on other devices, check the iPhone/iPad settings.
Ensure that the camera roll permission has been granted as either "All Photos" or "Selected photos". If the "Selected photos" permission has been chosen, then make sure that some photos have been selected as a result (the system prompt will handle this). Permission status can also be reviewed and changed via the iOS Settings app.